Patient Rights and Responsibilities
Effective Date: January 2025
Oasis Hospice upholds the rights of every patient under Medicare and Medicaid regulations. We are committed to delivering care that respects each patient's dignity, privacy, and individual needs.
Patient Rights:
-
To receive high-quality, compassionate hospice care that is free from discrimination.
-
To be informed about their diagnosis, treatment options, and care plan.
-
To participate in decisions regarding their care and treatment.
-
To receive services in a safe and respectful environment.
-
To privacy, confidentiality, and protection of their medical records.
-
To file a complaint or grievance without fear of retaliation.
-
To receive information about charges and services covered by Medicare, Medicaid, or insurance.
Patient Responsibilities:
-
To provide accurate information about their health and care preferences.
-
To participate actively in their care plan and communicate their needs.
-
To treat caregivers and staff with respect.
-
To inform the hospice team of any changes in their health condition.
-
To meet their financial obligations for services not covered by insurance.
Complaints and Grievance Procedure
Effective Date: January 2025
Oasis Hospice is dedicated to resolving concerns promptly and respectfully. If you have a concern or wish to file a grievance, please contact us directly.
Filing a Complaint:
-
Contact: Jennifer Thompson, Administrator
Phone: 281-607-2310
Email: info@oasishospicecare.com
Address: 12051 Sleepy Hollow Road, Conroe, TX 77385 -
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
You may also contact:
-
Texas Health and Human Services:
Phone: 800-458-9858
Website: hhs.texas.gov -
U.S. Department of Health and Human Services, Office for Civil Rights:
Phone: 1-800-368-1019
TDD: 800-537-7697
Website: hhs.gov/ocr
Medicare Beneficiary Information
Effective Date: January 2025
Oasis Hospice provides care under the Medicare Hospice Benefit. As a Medicare beneficiary, you have important rights and protections.
Your Medicare Hospice Rights:
-
To receive care for your terminal illness and related conditions.
-
To receive services including nursing care, pain management, and emotional support.
-
To choose your hospice provider.
-
To continue receiving care as long as you are eligible.
-
To revoke hospice care at any time and return to standard Medicare coverage.
Learn more about your rights under the Medicare Hospice Benefit:
Visit the official Medicare website: medicare.gov
If you have questions about Medicare coverage or your rights, please contact our team at info@oasishospicecare.com or call 281-607-2310.